Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
💳 Orders & Payment
What payment methods do you accept?
We accept all major credit cards and PayPal. Your payment is processed securely at checkout.
Can I change or cancel my order?
Once an order is placed, we are unable to make changes or cancellations. Please double-check your details before checking out.
🚚 Shipping & Delivery
How long does shipping take?
We dispatch within 1–3 business days. Delivery time depends on your location. Once shipped, you’ll receive a tracking number by email.
Do you ship internationally?
We ship worldwide and prices are shown in your local currency when you select your shipping country.
International orders - customs duty and taxes
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.*
* Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details."
🔄 Returns & Exchanges
What is your return policy?
Returns and exchanges are accepted within 14 days of delivery, excluding earrings (for hygiene reasons). Items must be unused and in their original packaging.
How do I request a return?
Please contact us with your order number and reason for return. We’ll walk you through the process.
Receiving your refund
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.
📦 Product Info & Jewelry Care
Is your jewelry waterproof?
Some of our pieces are water-resistant, but to extend the life of your jewelry, we recommend removing it before swimming or showering. A full care guide can be found here.